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The ODX Staff Program is led by ODX's Director of Staff Education, Valerie Manso, ABOC, FNAO, ALB, ACB.

Comprehensive staff training modules are available to ODX Members.

 

Staff Training

OD Excellence breaks down every position in the office and offers several PowerPoint modules for each position:

  • New Employee

  • Administrative Assistant

  • Optician

  • Ophthalmic Assistant

Click Here to View a Sample Course

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Certification Resources

OD Excellence also offers Certification Review and Continuing Education (CE) resources for both the American Board of Opticianry (ABO) and American Optometric Association (AOA) Certifications

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Office Manager Certification Course

The Office Manager Certification Course is a 12-hour program that enables attendees to master the skills necessary to excel as an Office Manager in an Eye Care practice. Once the course is complete, students must pass a rigorous exam to ensure they have attained the skills required to receive designation as a "Certified Office Manager." The course will cover topics such as the ones below:

  • Managing staff: evaluation, hiring, dismissing, motivating staff, stress management in the office
  • Delegation of authority: prioritization, accountability
  • Timeline management: staff scheduling, patient scheduling
  • Meeting management: agenda setting, delegation of reporting responsibilities
  • Day to day operations: accounting, budgets, managing expenditures
  • Office organization and systems structure
  • Legal and ethical aspects of management
  • Improving financial performance:  fees, credits and collections
  • Goal setting
  • Handling difficult people
  • Handling difficult situations
This course is offered to our members at a discounted price. Click here for more details.